1. Information We Collect
We may collect the following types of information:
- Contact Details: Name, email, phone number, business name, and enquiry details
- Usage Data: Website interactions, form submissions, chatbot conversations, and tool results
- Integration Data: Information shared through connected third-party services such as email delivery, analytics, or automation tools
- Device Info: Browser type, operating system, IP address
2. How We Use Your Data
We use collected data to:
- Operate and improve the East Nova Tech website, tools, and enquiry workflows
- Personalize your experience with our website assistant and service recommendations
- Communicate updates, offers, or support
- Maintain platform security and monitor abuse
3. Data Sharing
We do not sell your data. We may share limited data only with:
- Trusted third-party services (e.g. analytics or infrastructure providers)
- Law enforcement or regulators when legally required
4. Data Retention
Your data is stored securely and retained only as long as necessary to fulfill its intended purpose or as required by law.
5. Your Rights
You have the right to:
- Access or request deletion of your data
- Update or correct inaccurate information
- Opt out of promotional communication
6. Security
We implement encryption, access control, and monitoring to protect your information. No method of transmission is 100% secure, but we strive for industry-best protection.
7. Changes to This Policy
We may update this policy from time to time. We'll notify users of significant changes via email or dashboard alerts.
8. Contact Us
If you have any questions, email us at hello@eastnovatech.com.au.